Surrey Learn

Experienced Manager, The - Positive Working Relationships - Online


Management Development


Managers with experience who need the opportunity to refresh their management skill-set. 


2 days (not necessarily consecutive) + pre-event self-study assignment. NB. You must be able to attend the whole programme.

Delegate rate

Approximately £250 per complete programme per delegate. The final charge (and late cancellation fee) depends on how many delegates book.

Programme Aims

To provide participants with an understanding of the importance of positive relationship at work and how developing their emotional intelligence can help in achieving more positive engagement and transactions.

Programme Objectives

On completion of this programme, you will be able to:

  • Explain the importance of emotional intelligence in building positive relationships at work
  • Explain the importance of self-awareness in building our emotional intelligence and how we can enhance this by encouraging and being receptive to feedback
  • Explain how rapport can help build trust and the opportunity to influence others
  • Explain the importance of questioning and listening skills in building rapport
  • Describe how our ‘self-talk’ or our conscious biases (our beliefs) can influence the way we respond to people and the unconscious messages we send
  • Recognise how people’s ‘life positions’ can influence their communication and how this can, inadvertently, lead to conflict
  • Explain the impact of ‘ego states’ on our ability to communicate effectively and influence others
  • Define different types of conflict
  • Use assertive approaches to avoid or mitigate the effects of dysfunctional conflict
  • Give feedback in a way that raises the recipient’s awareness without damaging confidence
  • Receive feedback in a positive way to help increase our self-awareness and competence
  • Define the attributes of an emotionally intelligent leader and identify what more you need to do to enhance your own emotional intelligence.

The Positive Working Relationships programme is in two parts: A pre-course self-study assignment and a two-day virtual workshop in four sessions.

  • A Foundation for Positive Relationships
  • Self Awareness
  • Building Trust and Influencing Others
  • Self-Management
  • Awareness of Others
  • Handling Conflict
  • Giving and Receiving Feedback
  • The Emotionally Intelligent Leader


28 June 2024 at 10:00 and 5 July 2024 at 10:00

Delivered online. You must attend all the sessions.

Online sessions include usual breaks. Course link(s) are auto-sent from [email protected] a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.

Please note you will be expected to use your camera and display your name on all training. If unable to comply, please ensure the trainer understands why and notes your name and authority for recording attendance.

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