Surrey Learn


It was such an interesting and informative course, I have already been able to use information we talked about in dealing with a customer on the phone. He told me he was autistic and was struggling to complete an online form as it didn't quite conform to his circumstances, I was able to help him complete this and he was so pleased.

Autism Awareness - Online
25 May 2022

This course fits in very well with the new increasing attention menopause is getting currently in the media, so felt very relevant, whatever age / gender you are, as this is something that affects all of us in some way at some point. It was great to have a whole course dedicated to this subject, and I feel is excellent progress in giving subjects such as this the attention they deserve.

Menopause, A Time for Change - Online
4 May 2022

I didn't really know what to expect, but I thought the course was excellent. [New Skills?] Awareness of how the menopause may affect me and things I can do to help manage these affects.

Menopause, A Time for Change - Online
4 May 2022

Helped me understand what mentoring is, what's required to be a good mentor and help decide if I want to take up a formal mentoring programme. Sue was a great trainer, set a good pace and structured the training well. I enjoyed putting the discussion into practice via breakout rooms. Was a very worthwhile training to attend - I took a lot away from it.

Mentoring - How to be a good mentor - Online
3 May 2022

I went on this course because I had done projects but never had any training in the processes of managing a project and I now feel confident I can do this. Clive was lovely, very interactive and happy to answer all questions. He went through all the core tools and there was a good balance of information in all key areas. I will be recommending this course to others.

Project Management - Online
10 & 17 March 2022

It was useful to hear about the impacts of mental illness on businesses and the importance of taking the issue seriously, carrying out risk assessments and knowing practical approaches to discuss issues with staff, put in place support plans and support anyone who needs time off.

Managing Mental Health for Managers - Online
8 March 2022

I learnt how to train people in different ways and the advantages of using different techniques and resources. Excellent course, online in a smaller group was really good and we still had the same level of teaching as i would have expected we would have face to face. [Trainer] Liz was brilliant, I could see her training followed what she was also teaching us. I loved the layout of the course and the fact we could break away in to other groups virtually.

Train the Trainer - Online
27 January and 2 February 2022

A refreshed look at leading teams, the make up of the team members and how they each have different styles that need to be managed in an appropriate way.

Leading Your Team - Online
27 January 2022

It helped me understand an important aspect of management and built my confidence by making me feel more prepared to apply for a management position.

Aspiring Manager - Online
19 and 23 November 2021

Learnt among other things, how the brain is affected and influences our reactions in situations, that our perceptions are not necessarily what the reality is. How to be mindful to unlearn some vocabulary and replace them with much better and influential ones. Also learnt how to structure presentations and to capture an audience.

Presentations, Giving Effective - Online
18 and 19 October 2021

1. It provided a thorough introduction to all aspects of management and the role play aspect gave me the opportunity to take part in different scenarios (interviews, coaching, disciplinary process) without worrying about making mistakes.

2. Excellent course. well structured and good to see how managers from other boroughs approach situations. Increased my confidence having recently moved into a managerial role and increased my knowledge in areas where I needed to develop.

MDP for New Managers - Modules 1, 2, 3 and half-day Action Learning Set - Online
February to April 2021

Structure to how I understand my team and people's perspective. More balance and appreciation of how others perceive me. Beyond expectation (delivery and content). Exceptional trainer - would be very pleased to work with Debbie again.

Persuading and Influencing People - Online
2 February 2021

Overall, a wonderful course, which I have thoroughly enjoyed. Given the fact that the sessions had to be delivered virtually, I thought the breakout rooms etc worked really well to discuss things in smaller groups and have some more practical experience.

MDP for New Managers - Modules 1, 2, 3 and half-day Action Learning Set - Online
21 October 2020 – 13 January 2021

Sue is an excellent trainer/speaker, it is always a pleasure to attend her courses.

Coaching Conversations for Managers - Online
20 January 2021 and 10 February 2021

It helped me understand the different perceptions and views people have. It also helped me know how to word things in a more positive formulation and how to communicate better across the team. It is a great course for all, chaired under the watchful eye of a great trainer. (Peter Taylor)

Psychology at Work - Online
February 2021

Excellent - really informative and interesting.

Motivating and Engaging your Team - Online
March and April 2021

We had by far the bubbliest instructor I've ever had, she was really great! The course was so good that some of the participants didn't want it to end (not exaggerating) and were really grateful, so thank you very much!

Persuading and Influencing People - Online
12 March 2021

1.[New skills and knowledge?] Structure meetings better; improve 1:1s and team meetings over technology; remember to focus on building team/developing people as well as getting tasks done. Tips for managing performance when remote e.g. clear objectives.

2. It can be hard to concentrate in training over zoom, however I think the length of the course worked well, we had breaks and time to think away from the group before sharing which kept me engaged

Managing Employees Remotely - Online
22 March 2021

Learnt the basics about deaf awareness & BSL and how to spell with my fingers. Brilliant. [Trainer] was very good and patient and no question was too ridiculous. I started the session being out of my comfort zone but ended it feeling better able to communicate with Deaf people, even if only very simply with the learning of the finger spelling alphabet.

Deaf awareness and sign language (BSL) workshop - Online
19 May 2021

I feel better armed and confident to deal with potentially difficult situations.

Conflict & Aggression, Managing - Online
2 June 2021

Fun and informative with loads of great points to take away. Pete is fantastic.

Resilience and Wellbeing - Online
22 June 2021

Highly recommend the course and in particular our trainer Sue Graham.

MDP for New Managers - Modules 1, 2, 3 and half-day Action Learning Set - Online
June to September 2021

Gave me a good grounding for spotting and dealing with team mental health issues whilst mainly remote working.

Managing Mental Health for Managers - Online
1 July 2021

Excellent. Trainer was engaging and inclusive which made the course more interesting.

Lone Worker Safety - Online
4 July 2021

Steve was incredibly engaging and despite only having 3hrs he made effective use of time and I felt I took a lot away from the session. Steve was informative, engaging and passionate about delivering the training. I enjoyed that he brought his personal stories to the table to demonstrate some of the models.

Change Management - Online
3 August 2021

Very good course which has broadened my knowledge of autism. It will help me to interact with individuals who are on the autistic spectrum, and will help me and my team when it comes to investigating cases of anti-social behaviour.

Autism Awareness - Online
24 August 2021

Excellent. I hope the course will be repeated and more widely promoted as it is very relevant at the moment!

Hybrid Working for Staff - Online
26 August 2021

I have taken away some important points that will help me achieve my objectives of being assertive both in the workplace and in my personal life. Thank you Bev, the course was great and really insightful.

Assertive Approach, Developing an - Online
29 October 2021

I wanted to get some tips on how to develop my career by using a PDP so this was was useful as there were some helpful self-management tips. Thoroughly enjoyed the course, the virtual meeting was handled really well.

Personal Development Workshop - Online
11 November 2021

Explored the options for moving into management and helped me decide if it was the right move for me. It detailed what management involves and what I can expect.
Sue Graham was a brilliant trainer. She kept us engaged for the full 2 days (despite the training being delivered online). It was a good pace, structured well and felt like a welcoming space to share thoughts and ideas. Thank you Sue!

Aspiring Manager - Online
19 November 2021 & 23 November 2021

The course was exactly what I needed for the next steps in my development.

Aspiring Manager - Online
19 November 2021 – 23 November 2021

Great course leader, great outcome as I feel I can handle awkward calls much better.

Telephone Aggression, Managing - Online
3 December 2021

I've got some tools in the bag to handle aggressive callers, and some tricks and tips to defuse them. I'd just like to say thank you to [Patrick] for running the course, he was great and engaging and greatly appreciated his work, thank you!

Telephone Aggression, Managing - Online
3 December 2021

[new skills] Understanding on how to and how not to post anything on social media platforms. [Trainer] Andy was brilliant and very helpful. Thank you very much!

Social Media in the Workplace - Online
8 December 2021

It definitely helps with your well being and addresses stress head on.

Resilience and Wellbeing - Online
23 December 2021

[new skills] The use of plain English in writing long reports and emails. I am not a natural marketing person so this pushed me out of my comfort zone. This helped me enormously.

Better Business Writing - Online
18 January 2022 – 19 January 2022

[new skils] Confidence, how I would prepare when training and how I would present a training to different audiences. I have gained a lot more knowledge into how people learn and how to cater to different learning needs.

Train the Trainer - Online
27 January 2022 & 2 February 2022

[new skills] Understanding how to use different leadership styles, with a new starter joining us soon this will be particularly helpful. Has also given me more confidence in leading a team.
Very engaging sessions which were a good length as they were delivered online. I found the recap each time helpful and think this helped me to retain more information. Nicki was a very good trainer and the text book provided is good to have going forward.

Liberating Leadership (MDP) - Online
26 January 2022 – 1 March 2022

Very helpful - I learnt the basics of speed writing and it was a great refresher on minute taking. It will certainly improve my minute taking.

Minutes and Meetings & Speed Writing - Online
3 March 2022

With our handouts we have been given a breakdown of symbols and shown how to simplify words into skeleton writing which will help in my minute taking. Also after being shown examples of layouts of how to present my minutes, I have taken away new ideas of how to incorporate the different layouts. It has given me the reassurance that I am giving minute taking my best effort, and that with practice I will get more confident and efficient with the minute taking.

Thank you to Jane, who was a very good instructor who genuinely showed passion for this subject. Throughout the course she had everyone involved with each topic which was enjoyable,

Minutes and Meetings & Speed Writing - Online
3 March 2022