Surrey Learn

Administration Skills, Introduction to - Online


Work Processes


Introduction to Administration


Anybody involved in administration.


3 x 1.5 hours in 1 day (you must attend all sessions)

Delegate rate

Approximately £100 per day per delegate. Charges depend on how many delegates book.

To have the knowledge and skills to be an effective administrator.

NB. This course covers lots of areas, so it is not possible to go into each subject in depth. It will cover enough so you have tools to go away with.

  • What makes a successful administrator
  • effective and non effective administration practices
  • roles and responsibilities of an administrator
  • ICT administration tools
  • filing systems
  • best practice in written communication
  • time management techniques
  • how to manage difficult situations and people
  • effective communication skills including email, social media as well as the more traditional written and telephone
  • problem solving
  • how to keep calm.

Models used:

PAC Transactional Analysis



18 June 2024 at 10:00

Delivered online. You must attend all the sessions.

Online sessions include usual breaks. Link(s) are auto-sent from [email protected] a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.

Please note you will be expected to use your camera and display your name on all training. If unable to comply, please ensure the trainer understands why and notes your name and authority for recording attendance.

7 spaces remaining

Book this

Join the waiting list