Administration Skills, Introduction to - Online
Category
Work Processes
Pathway
Introduction to Administration
Audience
Anybody involved in administration.
Duration
3 x 1.5 hours in 1 day (you must attend all sessions)
Delegate rate
Approximately £100 per day per delegate. Charges depend on how many delegates book.
To have the knowledge and skills to be an effective administrator.
NB. This course covers lots of areas, so it is not possible to go into each subject in depth. It will cover enough so you have tools to go away with.
- What makes a successful administrator
- effective and non effective administration practices
- roles and responsibilities of an administrator
- ICT administration tools
- filing systems
- best practice in written communication
- time management techniques
- how to manage difficult situations and people
- effective communication skills including email, social media as well as the more traditional written and telephone
- problem solving
- how to keep calm.
Models used:
PAC Transactional Analysis
NLP
