Assertive Skills for Managers - Online
Category
Management Development
Audience
Managers who have to deal with a variety of delicate issues that may result in people problems. This course will help delegates achieve their goals whilst taking account of the feelings of others.
Duration
1 day
Delegate rate
Approximately £100 per day per delegate. Charges depend on how many delegates book.
On completion delegates should be able to:
- Understand the origins of your communication style in a leadership context
- Deal calmly and effectively with aggression and hassles
- Arrive at successful personal outcomes in demanding situations
- Appreciate the importance of non verbal communication
- Communicate effectively in group situations
Introduction
- What is assertiveness?
- Assertion, non-assertion and aggression
- Understanding my rights/freedoms
Confident Communication
- Communication theory
- The Parent, Adult, Child model
- Establishing Adult-Adult communication
- Assertiveness as effective communication
Assertive behaviour and leadership
- The assertive leader
- Clarifying the contract
- Setting clear expectations
- Developing a respect culture
- Handling negative attitudes constructively
Constructive Criticism
- Giving feedback
- Staying objective
- Receiving criticism
- Developing an assertive style
- Saying no
- Handling interruptions
- Communicating your point of view
- Building confidence
