Assertive Skills for Managers - Online
Category
Management Development
Audience
Managers who have to deal with a variety of delicate issues that may result in people problems. This course will help delegates achieve their goals whilst taking account of the feelings of others.
Duration
1 day
Delegate rate
Approximately £100 per day per delegate. Charges depend on how many delegates book.
On completion delegates should be able to:
- understand the basis for assertion
- explore the role of assertiveness in leading a team
- identify assertive, aggressive & submissive behavior
- develop assertive communication skills
- learn how to give feedback constructively
- increase personal confidence in your leadership
Introduction
- What is assertiveness?
- Assertion, non-assertion and aggression
- Understanding my rights/freedoms
Confident Communication
- Communication theory
- The Parent, Adult, Child model
- Establishing Adult-Adult communication
- Assertiveness as effective communication
Assertive behaviour and leadership
- The assertive leader
- Clarifying the contract
- Setting clear expectations
- Developing a respect culture
- Handling negative attitudes constructively
Developing an assertive style:
- Saying no
- Handling interruptions
- Communicating your point of view
- Building confidence
Constructive Criticism
- Giving feedback
- Staying objective
- Receiving criticism
Summary and action plan
22 April 2026 at 10:00 and 22 April 2026 at 13:30
Delivered online. You must attend all the sessions.
Online sessions include usual breaks. Link(s) are auto-sent from [email protected] a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.
Please note you will be expected to use your camera and display your name on all training. If unable to comply, please ensure the trainer understands why and notes your name and authority for recording attendance.
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