Surrey Learn

Assertive Skills for Managers - Online

Category

Management Development

Audience

Managers who have to deal with a variety of delicate issues that may result in people problems. This course will help delegates achieve their goals whilst taking account of the feelings of others.

Duration

1 day

Delegate rate

Approximately £100 per day per delegate. Charges depend on how many delegates book.

On completion delegates should be able to:

  • Understand the origins of your communication style in a leadership context
  • Deal calmly and effectively with aggression and hassles
  • Arrive at successful personal outcomes in demanding situations
  • Appreciate the importance of non verbal communication
  • Communicate effectively in group situations

Introduction

  • What is assertiveness?
  • Assertion, non-assertion and aggression
  • Understanding my rights/freedoms

Confident Communication

  • Communication theory
  • The Parent, Adult, Child model
  • Establishing Adult-Adult communication
  • Assertiveness as effective communication

Assertive behaviour and leadership

  • The assertive leader
  • Clarifying the contract
  • Setting clear expectations
  • Developing a respect culture
  • Handling negative attitudes constructively

Constructive Criticism

  • Giving feedback
  • Staying objective
  • Receiving criticism
  • Developing an assertive style
  • Saying no
  • Handling interruptions
  • Communicating your point of view
  • Building confidence

Summary and action plan

Dates

20 September 2022 at 10:00 and 20 September 2022 at 13:30

Delivered online. You must attend all the sessions.

Online sessions include usual breaks. Zoom link(s) are auto-sent from info@surreylearn.co.uk a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.

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