Surrey Learn

Setting Boundaries Workshop - Online


Communication Skills, Personal Effectiveness


All staff will benefit.


One day online

Delegate rate

Approximately £100 per day per delegate. Charges depend on how many delegates book.

On completion of the programme, participants will be able to:

  • Utilise strategies for building and maintaining confidence
  • List the factors that contribute to stress, worry and anxiety and what steps can be taken to mitigate the effects
  • Organise work to focus on those tasks that most need their attention
  • Make decisions with confidence even if they don’t have all the information required
  • Feel confident delegating tasks to others, both up and down
  • Identify their personal drivers and the impact they can have on how they approach their work and their relationships with others
  • Explain the meaning of assertiveness in the context of standing up for their rights without diminishing the rights of others
  • Demonstrate how assertive language can be used effectively to communicate requirements, avoid ambiguity and limit the potential for conflict
  • Feel confident in saying ‘no’ to unreasonable requests or when a request would place unacceptable pressure on their capacity to deliver.

10.00-10.15         Introduction

10.15-11.00         Building Confidence

  • Life positions
  • Overcoming limiting beliefs
  • Focusing on those things within your control

11.00-11.15         Break

11.15-12.00         Managing Yourself

  • How to mitigate the effects of stress, worry and anxiety

12.00-12.30         Organising Work

  • Focusing on the important
  • Making decsions

12.15-13.00         Lunch

13.00-13.30         Delegating

  • Barriers to delegation
  • Following the process

13.30-14.00         Personal Drivers

  • Impact on behaviour
  • Allowers

14.00-14.15         Break

14.15-15.45         Setting Boundaries

  • Defining assertiveness
  • Levels of assertiveness
  • Saying ‘no’

15.45-16.00         Review and Close


14 September 2022 at 10:00

Delivered online. You must attend all the sessions.

Online sessions include usual breaks. Zoom link(s) are auto-sent from a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.

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