Surrey Learn

Coaching Conversations for Managers - Online


Management Development


All managers of people and relationships such as customers and or stakeholder.  Anyone who is curious about what coaching is and how it can be used in a practical way at work and in life.


2 x 3 hours over 2 days. NB. You must attend all sessions.

Delegate rate

Approximately £100 per delegate. Charges depend on how many book.

Managing different experiences and expectations could be tricky and learning how to have conversations where individuals feel valued and listened to is a skill worth learning.   

This virtual course is aimed at all team leaders and managers or anyone who is responsible for ensuring their teams are working to agreed expectations as well as ensuring their well-being is being considered.

MODULE 1  (3 hours)  Understanding Coaching, Mentoring for Managers and Leaders

The theme of this module is on understanding what coaching and mentoring is compared to other management and leadership styles. We explore, evaluate and discuss in more detail the theory of coaching and what makes an effective coach using a set of essential coaching competencies. Using breakout rooms we practice these skills in the safety of small groups or pairs. 

MODULE 2  (3 hours) Structuring and practising your coaching conversations

On this second module we focus on the importance of structure and ‘contracting' your coaching conversations. We will explore how to give constructive feedback in a coaching style and will introduce some coaching skills practice to embed the learning and to evaluate you as coach-manager.  There will be plenty of opportunity to ask questions and to try out different situations using a coaching style and approach. 


Will there be role play?

No. But there will be skills practice managed in the best way possible using ‘break-out’ rooms with time allocated for these sessions to happen. 

What do I need to access the course?

We recommend that you use a computer so that the zoom technology is used in the most effective way. We have experienced problems using ipads, tablets and phones in the past.  Using a computer or static laptop means the camera is likely to be in the right place for you to see everyone and everyone to see you during the session.

Do I have to have the video on?

Yes please. This course is all about connecting with others and this is best done using video technology.


27 September 2022 at 10:00 and 4 October 2022 at 10:00

Delivered online. You must attend all the sessions.

Online sessions include usual breaks. Zoom link(s) are auto-sent from a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.

5 spaces remaining

Book this

Join the waiting list