Surrey Learn

Assertive Approach, Developing an - Online


Personal Effectiveness


Personal and Financial Wellbeing


Anyone who has to deal with a variety of delicate issues which may result in people problems. This course will help delegates achieve their goals whilst taking account of the feelings of others.


2.5 hours + 2 hours on 1 day (you must attend all sessions)

Delegate rate

Approximately £100 per day per delegate. Charges depend on how many delegates book.

On completion staff should be able to:

  • To identify assertive, aggressive & submissive behavior
  • To explore the reasons for our behaviour
  • To understand the dynamics of good communication

  • To develop & practice assertive communication skills
  • To learn how to handle criticism effectively
  • To increase personal confidence


  •    What is assertion?
  •    Assertion, submission & aggression
  •    Understanding my rights/freedoms

 Blocks to assertive behaviour:

  •    What do we gain from non-assertion?
  •    How do we change?
  •    Fear of change


  •    Communication theory
  •    The Parent, Adult, Child model
  •    Establishing Adult communication             

Developing a confident style:

  •     Establishing contracts
  •     Saying no
  •     Handling interruptions
  •     Responding to criticism
  •     Handling negative attitudes  
  •     Communicating your point of view
  •     Building confidence

 Summary and action plan


15 May 2024 at 10:00

Delivered online. You must attend all the sessions.

Online sessions include usual breaks. Zoom link(s) are auto-sent from [email protected] a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.

Please note you will be expected to use your camera and display your name on all training. If unable to comply, please ensure the trainer understands why and notes your name and authority for recording attendance.

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