Writing Effective Email - Online
Categories
Communication Skills, Work Processes
Pathway
Introduction to Administration
Audience
Suitable for everyone who uses email.
Duration
Half day (3 hours)
Delegate rate
Approximately £100 per day per delegate. Charges depend on how many delegates book.
As a result of attending this course, you will be able to:
• use email to build productive business relationships;
• address the reader's needs and expectations more effectively;
• tell the reader what they need to hear;
• get action when you need to; and
• adapt your tone for formal and informal situations.
Email: key management principles
Why use email? (And when not to)
Managing email:
• dos and don’ts
• email as a form of conversation
Writing emails: a systematic approach
Planning
Building a relationship with your reader
Organising information:
• subject, purpose, message
• organising complicated information
• formatting and using attachments
Getting action
• pushing (and pulling) for action
Writing
Drafting the email: hot tips
Getting the tone right:
• being assertive without being rude
• avoiding misunderstandings
Editing
Checking for content: sound and sense
The style spectrum: formality and informality
Action session
End of course
