Surrey Learn

Writing Effective Email - Online


Communication Skills, Work Processes


Introduction to Administration


Suitable for everyone who uses email.


Half day

Delegate rate

Approximately £100 per day per delegate. Charges depend on how many delegates book.

As a result of attending this course, you will be able to:

• use email to build productive business relationships;

• address the reader's needs and expectations more effectively;

• tell the reader what they need to hear;

• get action when you need to; and

• adapt your tone for formal and informal situations.

Email: key management principles

Why use email? (And when not to)

Managing email:

• dos and don’ts

• email as a form of conversation

Writing emails: a systematic approach


Building a relationship with your reader

Organising information:

• subject, purpose, message

• organising complicated information

• formatting and using attachments

Getting action

• pushing (and pulling) for action


Drafting the email: hot tips

Getting the tone right:

• being assertive without being rude

• avoiding misunderstandings


Checking for content: sound and sense

The style spectrum: formality and informality

Action session

End of course


No dates are currently scheduled for this course.

Join the waiting list