Surrey Learn

Writing Effective Email - Online


Communication Skills, Work Processes


Introduction to Administration


Suitable for everyone who uses email.


Half day (3 hours)

Delegate rate

Approximately £100 per day per delegate. Charges depend on how many delegates book.

As a result of attending this course, you will be able to:

• use email to build productive business relationships;

• address the reader's needs and expectations more effectively;

• tell the reader what they need to hear;

• get action when you need to; and

• adapt your tone for formal and informal situations.

Email: key management principles

Why use email? (And when not to)

Managing email:

• dos and don’ts

• email as a form of conversation

Writing emails: a systematic approach


Building a relationship with your reader

Organising information:

• subject, purpose, message

• organising complicated information

• formatting and using attachments

Getting action

• pushing (and pulling) for action


Drafting the email: hot tips

Getting the tone right:

• being assertive without being rude

• avoiding misunderstandings


Checking for content: sound and sense

The style spectrum: formality and informality

Action session

End of course


8 August 2024 at 10:00

Delivered online. You must attend all the sessions.

Online sessions include usual breaks. Course link(s) are auto-sent from [email protected] a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.

Please note you will be expected to use your camera and display your name on all training. If unable to comply, please ensure the trainer understands why and notes your name and authority for recording attendance.

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