Surrey Learn

Facilitation Skills - Online

Category

Personal Effectiveness

Audience

Anyone involved in the group facilitation process and/or who seeks to develop the knowledge and skills required to professionally facilitate consultations/meetings/workshops involving various groups of people.

Duration

Half day

Delegate rate

Approximately £100 per day per delegate. Charges (paid by your authority) depend on how many delegates book.

  • To ensure the effective running of meetings and projects
  • To develop facilitation skill
  • To understand my facilitation style
  • To identify key facilitation tools
  • To understand the importance of process
  • To effectively handle difficult situations

Introduction

  • The facilitator’s role
  • Aims of facilitation
  • The facilitation process

Key areas of intervention

  • Establishing/clarifying objectives
  • Ensuring a practical process
  • Developing an understanding of roles

Facilitation skills

  • Listening and questioning
  • Clarifying and summarising
  • Constructive challenge
  • Building trust

Team process

  • Defining the process
  • Problem solving
  • Tools and techniques

Handling difficult situations

  • Open disagreements
  • Personality clashes
  • Difficult people
  • Hidden agendas
  • Silent fragmentation
  • Lack of team focus
  • Lack of ownership of poor results

Action planning

Dates

12 November 2026 at 10:00

Delivered online.

Please note you will be expected to use your camera and display your name on all training. If unable to comply, please ensure the trainer understands why and notes your name and authority for recording attendance.

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