Surrey Learn

Customers, Knowing Your - Online


Personal Effectiveness


Those who deal with (or are new to dealing with) a range of customers including those with learning disabilities, vulnerable adults and older people. NB. Completion of basic training in Equality & Diversity is a prerequisite to attendance.


Half day

Delegate rate

Approximately £100 per day per delegate. Charges depend on how many delegates book.

To raise awareness and knowledge on issues of equality, diversity & disability and their relevance to delivering effective customer service.

  • Introduction and background
  • Diversity Quiz
  • The meaning of equality & diversity
  • Understanding our community
  • Understanding and meeting need
  • Barriers to good Customer service
  • Feedback and closure


No dates are currently scheduled for this course.

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