Customers, Knowing Your - Online
Category
Personal Effectiveness
Audience
Those who deal with (or are new to dealing with) a range of customers including those with learning disabilities, vulnerable adults and older people. NB. Completion of basic training in Equality & Diversity is a prerequisite to attendance.
Duration
Half day
Delegate rate
Approximately £100 per day per delegate. Charges depend on how many delegates book.
To raise awareness and knowledge on issues of equality, diversity & disability and their relevance to delivering effective customer service.
- Introduction and background
- Diversity Quiz
- The meaning of equality & diversity
- Understanding our community
- Understanding and meeting need
- Barriers to good Customer service
- Feedback and closure
