Listening Skills - Online
Categories
Communication Skills, Personal Effectiveness
Audience
The course is suitable for anyone wanting to develop Listening and Rapport Skills. Staff whose role depends on effective relationships with others will find this useful. For example:
- Listening to develop staff, particularly during 121’s and Performance discussions
- Listening for key points for Customer Services Teams
- Listening skills in the new “normal” ie working at home
- How to avoid distractions when we are busy and maintaining focus
- The ability to summarise and identify key points from a conversation
Duration
2 x 2 hours
Delegate rate
Approximately £100 per day per delegate. Charges depend on how many delegates book.
- Levels of Listening
- Staying present, developing concentration
- Body Language
- Listening on the phone
- Understanding Rapport
- Advanced Strategies – Listening for language patterns
- Managing personal states and remaining non-judgemental
- Practise with feedback
4 June 2026 at 10:00 and 4 June 2026 at 13:00
Delivered online. You must attend all the sessions.
Online sessions include usual breaks. Link(s) are auto-sent from [email protected] a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.
Please note you will be expected to use your camera and display your name on all training. If unable to comply, please ensure the trainer understands why and notes your name and authority for recording attendance.
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