Surrey Learn

Listening Skills - Online


Communication Skills, Personal Effectiveness


The course is suitable for anyone wanting to develop Listening and Rapport Skills. Staff whose role depends on effective relationships with others will find this useful. For example:

  • Listening to develop staff, particularly during 121’s and Performance discussions
  • Listening for key points for Customer Services Teams
  • Listening skills in the new “normal” ie working at home
  • How to avoid distractions when we are busy and maintaining focus
  • The ability to summarise and identify key points from a conversation


2 x 2 hours

Delegate rate

Approximately £100 per day per delegate. Charges depend on how many delegates book.

On completion staff should be able to:

  1. analyse and understand the techniques of effective listening
  2. discuss the skills of communication
  3. focus more effectively on the spoken word
  4. build more effective rapport with colleagues
  • Levels of Listening
  • Staying present, developing concentration
  • Body Language
  • Listening on the phone
  • Understanding Rapport
  • Advanced Strategies – Listening for language patterns
  • Managing personal states and remaining non-judgemental
  • Practise with feedback


7 September 2022 at 10:00 and 7 September 2022 at 13:00

Delivered online. You must attend all the sessions.

Online sessions include usual breaks. Zoom link(s) are auto-sent from a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.

10 spaces remaining

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