Surrey Learn

Managing Team Resilience - Online


Management Development, Team


Managing Performance


All people managers, team leaders and supervisors.


1 day on-line session – delivered virtually

Delegate rate

Approximately £100 dependent on number of participants

The content aims to help managers:

  • define ‘resilience’
  • develop a personal plan for greater personal resilience
  • support others to develop a plan for greater personal resilience
  • know how to define stress from pressure
  • know how stress affects them and their colleagues
  • understand where stress comes from
  • identify organisational stressors, including management styles and behaviours
  • establish a range of tools for dealing with the organisational stressors within their areas of responsibility

Session 1: Building Resilience in extraordinary times

  • What is resilience
  • Where does it come from
  • How can we develop it further

Session 2: Where are we at the moment?

  • What are our current levels of stress/pressure?
  • Pinpointing ourselves on the ‘hillside’.

Session 3: The Effect of Change

Filling in the Life Events Scale, followed by tutor input on the effect change has on resilience.

Session 4: Spotting the Signs of Stress

Spotting the signs of stress both physically and behaviourally.

Session 5: Lifestyle

Managing our life style through:

  • balance
  • routine
  • corridors
  • exercise
  • avoiding the wrong food and short term palliatives
  • pursuit of pleasure
  • 3 minute mindfulness exercise
  • grouping practice
  • 7/11 breathing
  • optimism and positivity

Session 6: Organisational Stress

What are its causes and what is manager’s role?

Session 7: Personal and Management Style

A look at where managers lie on the behavioural spectrum as well as the stress prone scale and how the differences with their staff can cause problems at work.

Session 8: The Behaviour Connection

Explaining the link between behaving in a passive manner and suffering more stress and equally behaving in an aggressive manner and being a stress carrier. A look at the importance of Genuine Assertiveness in the battle against stress.

Session 9: Leadership makes the difference

Moving our team to a sense of 'Yes we can' and away from 'No I can't'. What are the key leadership and team points a leader can take to achieve this. Demands Control Support Relationships Role Change

Session 10: The HSE Guidelines

The HSE Management Standards are explained in relation to leadership.

Session 11: Managing Stress in Others

In what way do managers cause or pass on stress to their people and each other? Identification of 'Stress Carriers’

Identifying what actions a leader needs to take to reduce stress in each of the following areas of responsibility: - task e.g. plan, control, have clear objectives - team e.g. counselling, thanking, involving - individual e.g. supporting, coaching, delegating, time management - use of motivational positive language - managing time and planning effectively

Session 12: Action Session

All delegates put together a Resilience action plan based on the course to take forwards.


18 January 2024 at 10:00

Delivered online. You must attend all the sessions.

Online sessions include usual breaks. Zoom link(s) are auto-sent from [email protected] a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.

Please note you will be expected to use your camera and display your name on all training. If unable to comply, please ensure the trainer understands why and notes your name and authority for recording attendance.

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