Surrey Learn

Managing Team Resilience - Online

Categories

Management Development, Team

Pathway

Managing Performance

Audience

All managers, team leaders and supervisors.

This course is aimed at anyone who manages other people, with a need to balance the wellbeing and resilience of the team, the individuals in that team and themselves.

It explores what resilience is alongside the manager’s role in managing and responding to stress in themselves and others. There is significant emphasis on the manager’s own resilience, encouraging self-reflection and consideration, both for their own wellbeing and as a  tool to support others.

Duration

1 day on-line session – delivered virtually

Delegate rate

Approximately £100 dependent on number of participants

The content aims to help managers:

  • define ‘resilience’
  • explore techniques for self-awareness and reflection to support ongoing personal resilience
  • support others to develop a plan for greater personal resilience
  • know how to define stress from pressure
  • know how stress affects them and their colleagues
  • understand where stress comes from
  • identify organisational stressors, including management styles and behaviours
  • establish a range of tools for dealing with the organisational stressors within their areas of responsibility

Understanding the importance of resilience:

  • What is it (and what is it not), where does it come from and what does it take for someone to be resilient?
  • Where are we right now? An interactive exploration of our current levels of resilience and a chance to consider what matters to each of us as individuals.

Considering stress:

A look at how changes of any scale can cause stress and how we identify the difference between stress and pressure, including identifying symptoms of stress in ourselves and others. We’ll look at techniques for identifying stressors and ways to manage or tackle the root causes.

Getting things under control:

A step sideways into the topics of communication and time management, looking at how being resilient draws on and overlaps with other skills. Going a step further, we’ll look at our behaviour as leaders and how aggressive and passive elements can influence the resilience of a team. We’ll touch on the importance of boundaries and respect.

Organisational resilience:

Taking a look outwards at how stress impacts organisations, teams and individuals, and where we as leaders fit in to supporting resilience.

Resilience in action:

A short group activity looking at fictional scenarios that explore staff facing challenges to their resilience, with opportunity to discuss different approaches.

Resilience through leadership:

A look at a range of techniques and approaches to supporting the management of stress in others, through a combination of discussion and signposting. This will range from organisational aspects (e.g. task management or skills training) through to supportive and motivation aspects (e.g. coaching or use of positive language). Delegates will be encouraged to identify their own strengths and weaknesses and create personal plans for themselves and their teams.

Tips and techniques:

Throughout the session there will be a range of tips, techniques and suggestions for further reading to maintain resilience, ranging from taking breaks to cognitive reframing. These will be intended both for delegates to use themselves and take away to share with team members, emphasising that everyone’s needs will be different

Dates

2 April 2025 at 10:00

Delivered online. You must attend all the sessions.

Online sessions include usual breaks. Course link(s) are auto-sent from [email protected] a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.

Please note you will be expected to use your camera and display your name on all training. If unable to comply, please ensure the trainer understands why and notes your name and authority for recording attendance.

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