Surrey Learn

Negotiation Skills, Introduction to - Online


Personal Effectiveness


Anyone whose role requires them to negotiate, internally or externally with customers, suppliers or others.


3 hours

Delegate rate

Approximately £100 per day per delegate. Charges depend on how many delegates book.

By the end of the course you will be able to:

  • To identify more effective negotiation strategies
  • To explore the difference between negotiation, joint problem solving and collaboration
  • To understand the principles of effective negotiation
  • To examine different influencing styles
  • To identify the barriers and explore creative solutions


  • What is negotiating?
  • Different types of negotiation
  • Identifying objectives
  • Clarifying stakeholders

Negotiating styles:

  • Influencing style analysis
  • Strengths & weaknesses of each style
  • Learning from other styles

Negotiating Structure:

  • Approach, planning and preparation
  • Assessing trading options
  • Stages of the negotiation
  • Your needs v. their needs
  • Understanding power


4 October 2022 at 10:00

Delivered online. You must attend all the sessions.

Online sessions include usual breaks. Zoom link(s) are auto-sent from a few days in advance of delivery. Full instructions and course handouts will also be sent in advance.

9 spaces remaining

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