Persuading and Influencing Skills - Online
Category
Personal Effectiveness
Audience
Anyone who needs to get their point across in a persuasive way to initiate change, impel action or defuse difficult situations. It is relevant both for managers who want to get their team onside or those who have a specialist, technical or customer-facing role and who need to speak simply and powerfully to reach the hearts and minds of their audience.
Duration
2 x 3 hours on 1 day (you must attend all sessions)
Delegate rate
Approximately £100 per day per delegate. Charges depend on how many delegates book.
By the end of the modules you will be able to:
- Recognise the difference between persuasion, influencing and manipulation
- Understand what persuasion and influencing style you naturally prefer
- Establish rapport confidently to enhance personal impact
- Select different strategies that you can use to influence situations you encounter
- Adapt your approach to your audience
- Win others over to your point of view by focusing on what matters to them •
- Immediately apply the skills you learned into your real life situations
Module 1: Assessing your style and assertiveness level
Your style – Positive and Assertive
- Identify your own natural style of influencing and communication
- Setting the context for this type of communication within your role
- Getting your ideas across in an assertive and effective way
Aspects of Influential Communication
- How non-verbal language can influence positively and negatively
- Establishing and maintaining rapport through finding common ground
- Your personal communication style – self-analysis/skills audit
Pre-course – to consider your natural style and assertiveness level
Module 2: Persuasive behaviours & situational management
- Defining persuasiveness and what makes a person a good persuader
- Questioning techniques and active listening skills
- Persuasion tactics to shape others’ opinions and/or gain agreement
Dealing with Typical Situations
- Preparing your argument by developing an persuasive strategy
- Research - know your topic and your facts
- How to handle sensitive and difficult issues
The Way forward
Summary, review and taking the new ideas back to your workplace
Pre-course – To consider a work issue which does or has caused you difficulties.
